Probleme mit den Handwerkern? Möglichkeiten zur Konfliktlösung

Leider kommt es gelegentlich vor, dass man mit der Handwerkerleistung nicht zufrieden ist. So werden Küchen anders montiert, als man ursprünglich abgesprochen hat. Oder die Dunstabzugshaube wird schief angebracht.

Nach dem Neufließen des Bads stellt sich heraus, dass die Fließen so unregelmäßig aufgeklebt wurden, dass man an einigen Stellen die Kanten recht deutlich erkennen kann.

Dies sind sicherlich offensichtliche Mängel, die der Handwerker auch beseitigen muss. Entscheidend ist hier der sogenannte „Abnahmetermin“. Erst wenn der Kunde gegenüber dem Handwerker bestätigt, dass die Handwerkerleistung ordnungsgemäß erbracht wurde, ist der Vorgang der Auftragserledigung abgeschlossen. Danach ist dann die sofortige Zahlung fällig. Dieser Abnahmetermin wird gelegentlich nur kurz und informell vorgenommen. Dies ist insbesondere bei größeren Projekten problematisch. Im Interesse beider Seiten sollte die Abnahme schriftlich erfolgen. Hier wäre es auch möglich, Differenzen festzuhalten und durch objektive Fakten (Fotos, Messdaten) in ein gemeinsam zu unterzeichnendes Protokoll aufzunehmen.

Für eine spätere Streitschlichtung ist es auch sinnvoll, dass bereits die ursprüngliche Auftragserstellung schriftlich und ausführlich erfolgt ist. So ist es bei Dachdeckerarbeiten durchaus vorstellbar, dass auch kleiner Projekte in einem Auftrag mit Duzenden von Seiten vereinbart werden. Das wäre beim Neufließen eines Bades eher unüblich, doch auch hier kann man die Art der Fließenverarbeitung durchaus genauer bestimmen.

Liegt aus der Sicht des Kunden keine ordnungsgemäße Auftragserfüllung vor, dann sollte er die für ihn relevanten Mängel schriftlich festhalten und dem Handwerker eine angemessene Frist zur Nachbesserung einräumen. So lange kann der Kunde auch einen angemessenen Anteil der Rechnung zurückhalten. Sollte nach dem Nachbesserungstermin immer noch keine Abnahme möglich sein, dann liegt die Beweislast für qualitativ gute Arbeit beim Handwerker.

Zur Schlichtung des Konflikts können sich beide Seiten auf ein Schlichtungsverfahren vor einer Schlichtungsstelle einigen oder auch einen Gutachter als Schlichter hinzuziehen. Im letzteren Fall sind natürlich erhebliche Kosten zu erwarten. Als Kunde sollte man auf die Angemessenheit der Streitkosten im Verhältnis zum tatsächlichen Problem achten. Besser wäre also eine Vertragsänderung; z.B. durch eine Rechungsbetrags-Reduzierung bei gleichzeitiger Unterschrift unter das Abnahmeprotokoll. Verbraucher sollten wissen, dass dies für die meisten Handwerker ganz alltäglich ist, weil die Architekten und Bauleiter bei Profi-Projekten ganz ähnlich verfahren.

56 Antworten auf „Probleme mit den Handwerkern? Möglichkeiten zur Konfliktlösung“

  1. I’m extremely inspired along with your writing abilities and also with the format for your blog. Is this a paid topic or did you modify it yourself? Either way keep up the excellent quality writing, it’s rare to look a great weblog like this one these days..

  2. Hiya very nice site!! Guy .. Excellent .. Amazing .. I will bookmark your blog and take the feeds also?KI am satisfied to seek out numerous helpful info here within the put up, we’d like work out extra techniques in this regard, thank you for sharing. . . . . .

  3. Wonderful blog! Do you have any tips and hints for aspiring writers? I’m planning to start my own site soon but I’m a little lost on everything. Would you suggest starting with a free platform like WordPress or go for a paid option? There are so many choices out there that I’m totally confused .. Any tips? Bless you!

  4. Can I just say what a aid to find somebody who actually knows what theyre speaking about on the internet. You positively know find out how to deliver a problem to mild and make it important. Extra individuals must read this and understand this side of the story. I cant consider youre no more standard because you definitely have the gift.

  5. Hello There. I found your blog using msn. This is an extremely well written article.
    I will be sure to bookmark it and come back to read more of your useful info.
    Thanks for the post. I will definitely comeback.

  6. Wow, fantastic blog structure! How long have you ever been blogging for?
    you make running a blog glance easy. The entire glance of your website is excellent, as neatly as the
    content material!

  7. I don’t even know how I ended up here, but I thought this post was great. I do not know who you are but certainly you’re going to a famous blogger if you aren’t already 😉 Cheers!

  8. Thank you for sharing excellent informations. Your web-site is so cool. I’m impressed by the details that you’ve on this website. It reveals how nicely you perceive this subject. Bookmarked this web page, will come back for more articles. You, my friend, ROCK! I found simply the information I already searched all over the place and just could not come across. What a perfect web site.

  9. Heya! I understand this is sort of off-topic but I needed to ask. Does managing a well-established blog such as yours require a large amount of work? I’m completely new to writing a blog however I do write in my diary daily. I’d like to start a blog so I can share my experience and thoughts online. Please let me know if you have any ideas or tips for new aspiring blog owners. Appreciate it!|

  10. Pingback: albuterol usa
  11. Hello there! This blog post could not be written much better! Looking at this article reminds me of my previous roommate! He continually kept preaching about this. I most certainly will send this article to him. Fairly certain he will have a very good read. I appreciate you for sharing!|

  12. Pingback: tylenol 500 mg
  13. We’re a bunch of volunteers and opening a brand new scheme in our community. Your site offered us with valuable information to work on. You have done an impressive activity and our entire neighborhood can be thankful to you.|

  14. Pingback: viagra suppliers
  15. Pretty great post. I just stumbled upon your blog and wished to mention that I’ve truly loved surfing around your blog posts. After all I will be subscribing on your rss feed and I hope you write once more very soon!|

  16. Hi, Neat post. There is a problem along with your web site in web explorer, could check this? IE still is the marketplace leader and a large portion of other folks will miss your great writing because of this problem.|

  17. Its such as you read my mind! You seem to understand a lot approximately this, like you wrote the e-book in it or something. I think that you can do with some percent to drive the message house a bit, but instead of that, that is wonderful blog. An excellent read. I’ll certainly be back.|

  18. Hi everyone, it’s my first visit at this website, and paragraph is in fact fruitful designed for me, keep up posting such articles or reviews.|

  19. hey there and thank you for your information – I have definitely picked up something new from right here. I did however expertise several technical issues using this web site, since I experienced to reload the website lots of times previous to I could get it to load correctly. I had been wondering if your web host is OK? Not that I’m complaining, but sluggish loading instances times will very frequently affect your placement in google and could damage your high quality score if advertising and marketing with Adwords. Well I’m adding this RSS to my e-mail and could look out for much more of your respective interesting content. Ensure that you update this again soon.|

  20. Terrific work! That is the type of information that are supposed to be shared across the internet. Shame on the seek engines for not positioning this post higher! Come on over and consult with my site . Thanks =)|

  21. First off I would like to say superb blog! I had a quick question in which I’d like to ask if you don’t mind. I was interested to find out how you center yourself and clear your thoughts before writing. I have had trouble clearing my mind in getting my thoughts out there. I do enjoy writing but it just seems like the first 10 to 15 minutes tend to be lost simply just trying to figure out how to begin. Any suggestions or tips? Many thanks!|

  22. Thank you for every other informative blog. Where else could I get that type of info written in such an ideal method? I have a undertaking that I’m simply now operating on, and I have been at the glance out for such info.|

  23. Its like you read my mind! You seem to grasp a lot about this, such as you wrote the e book in it or something. I feel that you could do with a few percent to power the message home a little bit, however other than that, that is fantastic blog. A fantastic read. I will definitely be back.|

  24. My brother suggested I would possibly like this website. He was once totally right. This publish actually made my day. You cann’t imagine simply how a lot time I had spent for this info! Thank you!|

  25. I’m not sure why but this blog is loading incredibly slow for me. Is anyone else having this problem or is it a issue on my end? I’ll check back later on and see if the problem still exists.|

  26. Hey there! Someone in my Facebook group shared this site with us so I came to check it out. I’m definitely enjoying the information. I’m book-marking and will be tweeting this to my followers! Terrific blog and great design and style.|

  27. I have been exploring for a bit for any high quality articles or weblog posts on this kind of house . Exploring in Yahoo I at last stumbled upon this web site. Reading this information So i’m satisfied to express that I have a very just right uncanny feeling I discovered just what I needed. I so much definitely will make sure to do not disregard this site and give it a glance on a relentless basis.|

  28. I have not checked in here for some time as I thought it was getting boring, but the last several posts are great quality so I guess I will add you back to my daily bloglist. You deserve it my friend 🙂

Schreibe einen Kommentar

Deine E-Mail-Adresse wird nicht veröffentlicht.